Lectures

The course aims to help students understand the basic parameters involved in the management of hospital systems, to approach the new forms and systems of administration and management of health care units and finally to develop relevant skills in the use of new techniques in the management of hospital systems.

The main learning outcomes of the course are the following:

Knowledge: to design the organizational structure of a hospital system, particularly in the area of human resource management. To distinguish the forces of the internal and external environment that affect the functioning and efficiency of hospitals. To prepare reports of the administrative services of hospitals based on key indicators for the evaluation and quality of health services. Interpret assessment and quality indicators to understand and resolve hospital management issues.

Skills: To use modern management tools in day-to-day hospital management practice. Apply theoretical knowledge to solve complex management and operational problems in hospital units.

Competencies: To effectively manage hospital administration issues of hospital management. Actively participate in the organisation and management of a hospital department or a hospital as a whole.

A graduate who has successfully completed the course will, in addition to the general and specific competences acquired, have the ability to:

- search, analyse and synthesise, data and information using both

- using the necessary technologies

- make decisions either independently or through teamwork

- respect diversity and understand its effects

- multiculturalism in decision-making

- respect the natural environment

- to demonstrate social, professional and ethical responsibility and sensitivity to

- issues relating to the management and delivery of health services to citizens

1.Conceptual approach to health issues, health systems and subsystem

hospitals

2.Evolution of the hospital (Ancient Classical, Byzantine, Modern period

3.Evolution of the hospital (in 19th and 20th century Europe)

4.The modern hospital (concepts, terminology, types, characteristics)

5.Hospital product - Producer - Customer

6.Hospital Technology (Medical, Medicine, Architecture, Ergonomics)

7.Health care management systems (M.B.O., M.B.W.A.)

8.Hospital management tools (Organigrams, hospital indicators, telematics)

9.Tools for assessing hospital unit efficiency, optimal efficiency standards (D.E.A.)

10.Problem management. Time management. Management of interdisciplinary work teams.

11.Hospital bed management.

12.Modern Hospital Management issues.

13.Administrative practice in the Greek hospital (legislation, administrative bodies)

A written final examination including:

- Multiple-choice questions (40%)

- Topic development (20%)

- Exercise solution (40%)

Polyzos, N. (2014), Management and Organization of Health Services, Kritiki Publications, Athens.

Liaropoulos, L., (2007), Organization of Health Services and Systems, VITA Publications, Athens, Greece

Gula, A., (2007), Hospital Administration and Management, Ed. Papazisis, Athens, Greece.

Polyzos, N. (2007), Financial Management (Health Care Units), Pub. Dionikos, Athens.

Wolper, L. (2001), Health Care Administration, Mediforce, Athens, Greece

Bradley, W., Glarow, T. (1994), Managing Health promotion Programs, Human Kinetics, 1994, London

Jolly, D., Gerbaud, I. (1994), The Hospital of Tomorrow, King Edward's Hospital Fund, London